Electric vehicle (EV) charging network provider Osprey Charging has appointed Evolt Charging to deliver 24/7 driver call support.
The appointment follows a successful six-month trial and will see Evolt deliver round-the-clock customer phone service for Osprey’s nationwide network of more than 1,400 public EV chargers.
Evolt has successfully completed a six-month trial, having fully onboarded and integrated with Osprey’s systems, technology and support protocols within just three weeks.
This included technical training on Osprey’s hardware and software platforms, allowing Evolt’s call centre agents to remotely diagnose faults and deliver real-time support.
Since the partnership began, service performance has exceeded expectations with 95% of calls now answered within 30 seconds.
Evolt Charging customer service director, Stephen Trayner, said: “Osprey and Evolt have a shared common belief: that the transition to cleaner transport depends not only on deploying great technology, but on delivering a consistently excellent driver experience.
“With over a decade of supporting local authorities, commercial CPOs and mission-critical fleets, and an award-winning team recognised for service excellence, we understand the value of reliable infrastructure backed by real people who care.
“This partnership brings together two organisations committed to scaling EV charging in a way that’s smart, service-led, and centred on delivering the best customer experience, and helping more people make the switch with confidence.”
Achievements and innovations in EV charging infrastructure will be recognised and celebrated at the fourth annual CiTTi Awards on 25 November 2025 at De Vere Grand Connaught Rooms in London. Visit www.cittiawards.co.uk to learn more about this unmissable event for the UK’s transportation sector!
