Transport for London (TfL) has awarded a contract to cycle hire operator, Serco that will see the operating provider continue to run the London-based cycle hire scheme, Santander Cycles until 2031.
The agreement comes with an opportunity to extend for a further five years, with the next six years forecasted to see improvements in customer experience due to a new mobile app and a new QR Code bike release system.
Planned upgrades to the Santander Cycles scheme will also include the introduction of an in-dock charging system across terminals in the capital – the the UK’s first in-dock charging for e-bikes.
The technology will enhance efficiency for both users and the scheme by ensuring e-bikes are consistently charged and ready to ride.
By eliminating the issue of low charge in batteries, customers can enjoy a more reliable and seamless cycling experience.
Santander Cycles terminals will also be modernised across the network to make hiring a bike easier and more accessible than ever before, supporting a more sustainable and user-friendly transport option for Londoners and visitors.
London’s Walking and Cycling Commissioner, Will Norman, said: “London’s boom in cycling shows no sign of slowing down, so it’s great to see further investment in improvements to the Santander Cycles scheme including in-dock charging for e-bikes and a new, easier-to-use app.
“Following a record number of Santander Cycles member hires in October 2025 and soaring numbers of bike trips across the capital, the mayor and I will keep investing in sustainable and accessible transport options as we continue to create a greener, fairer, better London for everyone”
