Kapsch TrafficCom has won the tender to provide direct customer service for the Polish e-TOLL system.
The contract is worth zł 62.87m (€14m) and will run for three years from 01 February 2024.
Under the contract, Kapsch will provide customer service for the e-TOLL system at 100 distribution points across Poland.
The distribution points will be open all year round and around the clock for motorists.
The scope of the contract includes services related to full customer service, such as registering customer data, providing information, accepting payments, charging user accounts and providing on-board equipment.
In addition, IT hardware with software and telecommunication connection is provided and configured for each of the 100 distribution points.
The scope of services also includes the training of the staff of the distribution points and the provision of marketing material and on-board units.
Poland’s e-TOLL system became operational on 24 June 2021 and collects tolls for vehicles that weigh more than 3.5 tonnes on some 3,660km (2,275 miles) of Polish highways, motorways and national roads.
The solution is based on GNSS technology for user position location with the use of virtual gates. It is maintained and monitored by Poland’s National Revenue Administration.
The service points for the electronic toll collection system are mainly service stations located along the toll road network at a maximum distance of 15km (9.3 miles) from the entrance to the toll road or at key points of the Polish road network.
The toll collection functionality for vehicles driven on toll sections of roads in Poland is managed by the General Directorate of National Roads and Motorways.
Tolls for light vehicles on state-owned motorways in Poland were abolished on 01 July 2023.
The exemption from charges applies to users of cars, motorbikes and combinations of vehicles with a maximum permissible weight of 3.5 tonnes.
You can learn more about the key trends and challenges affecting senior decision-makers who have responsibility for tolling, intelligent transportation systems and road pricing across the world at the 21st annual Road User Charging Conference in Brussels, Belgium on 05-06 March 2024. Click here for more information