The Metropolitan Transportation Authority (MTA) in New York has announced Tolls NY, a new, free mobile app designed to help customers manage toll bill payments and E-ZPass accounts from their phone.
The smartphone app is designed to assist customers with handling routine transactions in a quick and efficient way without needing to call the customer service centre.
The new app allows customers to manage E-ZPass accounts, including checking their account balance, adding funds or setting up automatic payments; update E-ZPass account profile, including vehicle information; pay Tolls by Mail bills before receiving an invoice; and view toll and payment history.
“The Tolls NY mobile app has come at exactly the right time and will be a welcomed benefit to our existing and new customers,” said Daniel F. DeCrescenzo Jr, president of MTA Bridges and Tunnels.
“Using this application on your smartphone makes locating your toll information – be it Tolls by Mail or E-ZPass accounts – quick and easy, like one-stop shopping.”
In addition to account information, customers downloading the app will find frequently asked questions, ‘how to’ videos, and contact information for customer service centres, and will have the ability to leave feedback for the app’s developers.
Additionally, Tolls by Mail customers can use the app to proactively pay their tolls without waiting for a bill, and rental car users and day-trippers can plan and pay for tolls in advance of their travel.
The Tolls NY app was designed by MTA Bridges and Tunnels, the New York State Thruway Authority and the Port Authority of New York and New Jersey, in collaboration with MTA’s E-ZPass service centre contractor, Conduent.
According to MTA, since its soft launch in mid-June 2020, the Tolls NY app has been downloaded more than 300,000 times. MTA Bridges and Tunnels said it conducted extensive focus groups, design workshops and surveys to identify and incorporate the needs and preferences of customers.