British bus and coach operators will be able to report serious incidents to the Driver and Vehicle Standards Agency (DVSA) with greater ease through a new online form.
The DVSA said it has worked with the public service vehicle (PSV) industry on the new PSV112 form to make it easier for operators to report an incident and to help the DVSA manage the case.
The new PSV112 online form will be available from today (6 April) and is available on a computer, tablet or smartphone.
Furthermore, the ER112 form for serious incidents involving earned recognition bus and coach operators has also been updated.
“[Bus and coach operators] must report serious incidents to us immediately so we can help prevent further incidents where possible. If in doubt report an incident anyway,” said the DVSA in a statement.
Once a report has been made, the user will receive confirmation that the report has been submitted. The DVSA said it aims to be in contact within two working days to confirm if the vehicle needs to be inspected.
“Failure to inform us of a reportable incident may result in enforcement action and operators should not use or repair an affected vehicle before we respond to the report,” added the DVSA.
Operators must by law report incidents where any failure or damage may affect the safety of passengers or other road users, including fatalities, serious injuries, a safety critical system failure, significant body damage, a vehicle fire, or a suspected serious safety defect.