German bus provider DB Regio Bus Baden-Württemberg has announced that it will be be using INIT’s integrated system for semi-automated dispatching and passenger information in all five of its regional companies.
The solution, called RESPONSEassist, combines control centre tasks into a single application, enabling dispatchers to manage disruptions more efficiently.
The solution also allows dispatchers to distribute precise passenger information in a largely automated manner using predefined templates.
By means of electronic forms, the system actively supports control centres in processing disruptions and providing information about operational changes – both internally and externally via various information media for passengers.
Passenger information is generated automatically by inserting meta and real-time information via the ITCS.
Senior expert for innovative mobility at DB Regio Bus Baden-Württemberg, Dr. Katherina Grafl, said: “With the technical modernisation and future connection to the EMS, we will not only be able to resolve disturbances quickly.
“Rather, we are creating the basis for networked, comprehensible, and reliable customer information – not only for our passengers, but for the entire local transport system in Baden-Württemberg.
“This high level of customer orientation will not only make public transport in Baden-Württemberg more efficient, but also more transparent and attractive for all passengers.
“We are looking forward to taking dispatching and passenger information to a new level in our home state with RESPONSEassist.”
Achievements and innovations in intelligent transport systems will be recognised and celebrated at the fourth annual CiTTi Awards on 25 November 2025 at De Vere Grand Connaught Rooms in London. Visit www.cittiawards.co.uk to learn more about this unmissable event for the UK’s transportation sector!
