Transport for West Midlands (TfWM) has upgraded its demand-responsive transport service – West Midlands Bus On Demand.
Operated by Via, the demand-responsive transport service has also introduced a series of upgrades designed to boost efficiency and passenger experience.
This includes on demand door-to-door customers can travel anywhere within the TfWM boundary, including Coventry, as long as the trip is under 5 miles in straight-line distance.
Additionally, a fleet of smaller, more agile vehicles, allowing wheelchair users to travel together, TfWM stated.
Service hours have not changed. West Midlands On Demand can be used by anyone to travel up to five miles within Coventry city limits.
Passengers with eligibility for the former Ring & Ride scheme retain access to travel throughout the wider region.
Via has provided the technology behind West Midlands Bus On Demand services across the TfWM area since June. It has now taken over as service operator for Birmingham, Coventry and Solihull.
Mayor of the West Midlands, Richard Parker, said: “By bringing in a new operator we are not just improving the service, we are guaranteeing affordable, high quality and accessible transport for some of our most vulnerable residents for years to come, delivering on my priority of journeys for everyone.”
