Transport for London (TfL) has awarded Indra Group the project to operate the ticketing and access control system of the entire public transportation network of London and its metropolitan area.
The contract is for the maintenance and development until 2034, for an amount of £524m, extendable to over £845m.
The signed contract includes possible extensions and options until 2039, with Indra becoming TfL’s technological partner to serve 8.6 million daily journeys and more than 3.6 billion each year.
After an almost two-year transition period, Indra will become the sole provider of the ticketing system of a network encompassing more than 8,500 buses, nearly 400 metro stations.
This includes and almost 300 other Overground, DLR, Elizabeth Line and suburban rail services, as well as 4,000 Oyster Card outlets, seven customer service centers and 24 ferry boarding points.
Indra will manage turnstiles, validators, ticket vending machines, retail sales terminals and portable inspection equipment.
This is addition to the entire technological infrastructure and an advanced back office integrating key cybersecurity functions, data management, reporting and coordination with third parties.
The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, make it more efficient and automate key processes; in short, to jointly create the next generation of the ticketing system for London.
Indra will enhance its standing in the Mobility business as one of the leading global companies for innovative transportation and mobility solutions to improve the daily experience of travelers and transform urban mobility, making it increasingly accessible, safe and sustainable
Indra Group executive chairman, Ángel Escribano, said: “We feel very proud to become Transport for London’s technological partner for such an ambitious and transformational project for the transportation of London, a global flagship, a leader in the field and an example of innovative and sustainable mobility for the rest of the world’s metropolises.
“We’re ready and eager to take on the challenge with responsibility, with a view to exceeding customer expectations and helping improve mobility for everyone living in or visiting the UK capital.”
